MODULE 7

TABLE OF CONTENTS

Workflow with customers (importers and exporters)

Finding new customers through customs data, shipping data, company-list data...;
Customer classification: Freehand customers, Indirect customers (co-load), Oversea agent;
How to approach customers: Freehand customers, Indirect customers (co-load), Oversea agent;
How to call customers first time;
The methods of calculating freight rates for each mode of transportation: sea, air...
How to make a Freight Quotation and follow up Quotations;
Methods and techniques for maintaining relationships with customers (by "hard skills and soft skills").
Making business reports and other internal affairs related to the freight business.