MODULE 7

Workflow with customers (importers and exporters)

• Finding new customers through customs data, shipping data, company-list data...;
• Customer classification: Freehand customers, Indirect customers (co-load), Oversea agent;
• How to approach customers: Freehand customers, Indirect customers (co-load), Oversea agent;
• How to call customers first time;
• The methods of calculating freight rates for each mode of transportation: sea, air...
• How to make a Freight Quotation and follow up Quotations;
• Methods and techniques for maintaining relationships with customers (by "hard skills and soft skills").
• Making business reports and other internal affairs related to the freight business.

SAI GON LE

DBA. Doctor of Business Administration

During lecturing time, I prefer to share about the mistakes I've made in working. Regarding to the right things, books will teach you those.

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