Khóa học cùng chuyên gia

Viết Một Thư Phúc Đáp Thư Hỏi Hàng

Reply to enquiries: Opening; Confirm that you can help; “Selling” your product; Suggest alternatives; Refer the customer to another place; Send catalogues, price lists, prospectuses and samples; Arrange demonstration, representative and showroom visit; Give quotations: Prices; Give quotations: Transport and insurance costs; Give quotations: Discounts; Give quotations: Methods of payment; Quote delivery date; Fixed terms and negotiable terms; Give an estimate; Closing


    Reply to enquiries

    1. Opening

    -Thank you for your enquiry dated / of 12 May 2009 in which you asked about the CDs we advertised in this month’s edition of “Tailor and Cutter”.

    -We were pleased to hear / learn from your letter of 16 July that you were impressed with our selection of ...

    -Thank you very much for your letter, NJ 1691, which we received this morning.

    -We were pleased to receive your enquiry today, and to hear that you liked our range of sweaters.

    -I would like to thank you for your enquiry of 10 December 2010, and am pleased to tell you that we would be able to supply you with the ...

    -... but we are a small supplier and we can not deal with orders of 5000 units at one time.

    2. Confirm that you can help

    -(See page 39, Commercial Correspondence)

    3. “Selling” your product

    -When you have had the opportunity to see the samples of yourself, we feel sure you will agree that they are of the highest quality. And to see a wide selection online, go to

    -We can assure you that the Alpha 2000 is one of the most outstanding machines on the market, and our confidence in it is supported by our five-year guarantee.

    -Once you have seen the machine / Delta 800 in operation, we know you will be impressed by its trouble-free performance.

    -Our range of products is of the highest quality on generous terms.

    -We are confident that you will find our products of value for money

    -We are confident that you will find our products a ready sale / sell well in your market.

    -We are confident that you will find our products completely meet / satisfy your customers’ tastes.

    4. Suggest alternatives

    -(See page 48, Commercial Correspondence)

    5. Refer the customer to another place

    -(See page 49, Commercial Correspondence)

    6. Send catalogues, price lists, prospectuses and samples

    -Please find enclosed / Enclosed you will find our current catalogue and price list quoting CIF prices Kobe. The units you referred to in your letter are featured on pp. 31-34 under catalogue numbers y32-y37. When ordering could you please quote these numbers? The samples you asked for will follow by / under separate post / cover.

    -Please note that the prices should be understood CIF London including / excluding packing.

    -We have enclosed our price list and would like to point out that prices are subject to change as the market for raw materials is very unstable at present.

    -(See more on page 49, Commercial Correspondence)

    7. Arrange demonstration, representative and showroom visit

    -Can we send our representative to you with a model of the machine, and he can give you a demonstration? If you are interested in a visit, please fill in the enclosed pre-paid card and return it to us.

    -We would like to invite you to our center in Birmingham, where the equipment is set up, so that you can see the machine in action / operation. The address is ...

    -(See more on page 49, Commercial Correspondence)

    8. Give quotations: Prices

    -The net price of this article is $100, to which VAT must be added at 17.5%, making a gross price of $117.5.

    -We can quote you a gross price, inclusive of delivery charges, of $347.5 per 100 items. These goods are exempt from VAT.

    -The prices quoted above are provisional, since we may be compelled by the increasing cost of raw materials to raise them. I will inform you immediately if this happens.

    -We can offer you a price of $5200 per engine, firm 21 days, after which the price will be subject to an increase of 5%.

    -The price of this model is ¥2800000 at today’s rate of exchange.

    -We can quote you a price of €300 per 100 units, though I regret that, because of fluctuating exchange rates, we can only hold this price for four weeks from today’s date.

    -The net price of $530 per unit is extremely competitive.

    9. Give quotations: Transport and insurance costs

    -(See page 51, Commercial Correspondence)

    10. Give quotations: Discounts

    -We allow a 3% cash discount for payment within one month.

    -The net price of this model is $750, less 10% discount for quantities of fewer than / up to 100 and 15% discount for quantities over 100.

    -The prices quoted are CFR Yokohama, but are subject to a 20% trade discount off net price. We can offer a further 10% discount off net prices for orders of more than / over 2000 units.

    -We do not normally give discounts to private customers, but because of your long association with our company we can offer you 12% off the retail price.

    -We are willing to offer you a discount of 5% / a 5% discount for/on orders (for quantities) of 1500 units or more.

    -To maintain your custom with us / In view of your past custom with us, we will offer an additional rate of 5% to bona fide wholesalers like you.

    Express regret

    -Because of their low price and small profit margin we are working on / As the quoted prices have left us with the smallest profit margin, we will not be offering any trade discounts on this consignment.

    11. Give quotations: Methods of payment

    -Payment should be made by L/C at 60 days sight ...

    -Payment for initial orders should be made by sight draft, payable at Den Norske Creditbank, Kirkegaten 21, Oslo 1, cash against documents.

    -We are willing to consider open account facilities if you can provide the necessary bank reference.

    -On receipt of a cheque for the amount quoted, we will send the article by registered mail.

    Express regret

    -We regret our inability to accept payment by T/T ...

    -We are sorry that we cannot see our way to accept your requirement for payment by D/A ...

    -We find it impossible to offer any credit for this consignment as we often work on low profit for fast turnover.

    12. Quote delivery date

    -Delivery can be made without delay / within 15 days upon receipt of your official order.

    -Your goods will reach you within 30 days of the order.

    -Upon / On receipt of your firm order, the goods will certainly be arranged for dispatch without delay and you will have the goods at hands in only 15 days.

    -We are pleased to say that we can delivery by November 1, so you will have stock for the Christmas sales period.

    -As there are regular sailings from Liverpool to New York, we are sure that the consignment will reach you well within the time you specified.

    -We are pleased to say that we are able to make immediate delivery of the products as you required.

    -We can supply from stock and will have no trouble in meeting your delivery date.

    -We have the materials in stock and will ship them immediately we receive your order.

    Express regret

    -As there is a heavy demand for fans at this time of year, please allow at least six weeks for delivery.

    -As the demand for this range is extremely high at this time of the year, you will have to wait another six weeks before we can make delivery.

    -We would not be able to delivery within two weeks of receipt of order, as we would need time to prepare the materials. However, we could guarantee delivery within four weeks.

    -Delivery within two weeks seems / appears to be impossible for us as we have to collect the goods from our suppliers.


    13. Fixed terms and negotiable terms

    -(See page 53, Commercial Correspondence)

    14. Give an estimate

    -(See page 53, Commercial Correspondence)

    15. Closing

    -Once again we would like to thank you for writing to us. We would welcome any further questions you might have.

    -If you have any questions, please do not hesitate to contact us at the above telephone number. We are willing to be of assistance / service to you.

    -Please contact us again if you have any questions, using the above telephone number or email address.

    -We hope that our first transaction together will be the beginning of a long and pleasant business association.

    -We hope to hear from you again soon, and can assure you that your order will be dealt with promptly.

    -I am sorry we do not have the model you asked for, but can assure you that the alternative I have suggested will meet your requirements. Please remember that we offer a full three-year guarantee

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